Privacy Policy

Welcome to janma.in, operated by Bon Natural Organic Private Limited ("Company", "we", "our", "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, interact with our services, or purchase our products.

By using janma.in, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect information to provide a smooth, personalised and secure experience. The data we collect includes:

a. Personal Information

Collected during purchase, account setup, contact forms, WhatsApp consultation, or newsletter subscription.

  • Name
  • Email address
  • Phone number
  • Shipping/billing address
  • Account login details (if created)
  • WhatsApp ID (if you message us)

b. Payment Information

Processed securely by our payment partners.

  • Card/UPI/e-wallet information
  • Transaction ID
  • Billing details

Note: We do not store credit/debit card numbers on our servers.

c. Order & Service-Related Information

  • Products purchased
  • Order history
  • Consultation requests
  • Customer support interactions

d. Technical & Usage Information

Automatically collected when browsing janma.in:

  • IP address
  • Device type
  • Browser version
  • Pages visited
  • Click behaviour
  • Time spent on pages
  • Cookies and tracking data

e. Marketing & Communication Data

  • Preferences for receiving updates
  • Engagement with emails, SMS, and WhatsApp messages

2. How We Use Your Information

We use your information for:

a. Order Processing & Delivery

  • Confirming orders
  • Processing payments
  • Shipping products
  • Handling returns, refunds, replacements

b. Customer Support

  • Responding to queries
  • Providing WhatsApp consultation
  • Sharing product guidance or recommendations

c. Personalisation & Website Enhancement

  • Improving user experience
  • Displaying relevant content
  • Optimising website performance

d. Marketing & Communication

With your consent, we may:

  • Send promotional offers
  • Share product updates
  • Send transactional and service-related messages

e. Legal & Security Purposes

  • Fraud detection
  • Compliance with Indian laws
  • Protecting business interests

3. Cookies & Tracking Technologies

We use cookies to:

  • Improve site navigation
  • Remember your preferences
  • Understand user behaviour
  • Support personalised product suggestions
  • Enable secure login and checkout

Cookies can be disabled through your browser, but some features may not work properly.

4. Sharing of Information

We never sell, rent, or trade your personal information.

We share data only with trusted partners who assist in delivering our services:

a. Service Providers

  • Payment gateways
  • Shipping & logistics partners
  • SMS/Email/WhatsApp communication providers
  • Analytics and advertising tools (Google Analytics, Meta Pixel, etc.)

b. Legal Compliance

When required by law, court order, or government authority.

c. Business Operations

In case of merger, acquisition, restructuring (with proper safeguards). All third-party partners follow strict confidentiality and data-protection obligations.

5. Data Protection & Security

We take strong technical and organisational measures to protect your data:

  • SSL encryption
  • Secure servers and firewalls
  • Limited access to authorised personnel
  • Regular security audits

Although no system is 100% secure, we follow industry best practices to safeguard information.


6. Your Rights

As an Indian consumer, you have the right to:

  • Access the personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw marketing consent at any time
  • Opt-out of WhatsApp communication
  • Disable cookies

To exercise your rights, email us at:
📧 support@janma.in

7. Children’s Privacy

Janma products are for babies and children, but our website is intended for adults (18+).
We do not knowingly collect data from children under 18.
If you believe a minor has provided information, email us to remove it.

8. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfilment
  • Legal compliance
  • Customer support
  • Account management

After this period, data is anonymised or securely deleted.

9. Third-Party Links

janma.in may contain links to external websites.
We are not responsible for their privacy practices or content.
Please review their policies before sharing information.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

  • Legal changes
  • New features
  • Security enhancements

    The latest version will always be available on this page.

11. Contact Information

For questions, concerns, or data requests, contact us:

Bon Natural Organic Private Limited
Website: janma.in
Email: support@janma.in
Customer Care & Consultation: +91 77700 59288
Nagpur, Maharashtra, India